Support

Ideas, bug reports, and practical details help make the extension better.

Report a problem or suggest a feature

Contact us at [email protected]. To help us investigate, include your Chrome version, the selected action (Captions, Comments, or Everything), selected format, Include replies and Include timestamps settings when relevant, and the exact error message. Include the video or Short URL only if you are comfortable sharing it.

YouTube occasionally updates its interface. If an export stops working, refresh the YouTube page, check whether captions or comments are available, and let us know what happened. A video or Short link is helpful only when you choose to share it.

Before reporting

Private contact

For private questions, email [email protected]. Please do not share account details or sensitive information.

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